Night Porter - 20hr Position

Night Porter - Part time 

Are you looking for a fun, vibrant, and youthful team within Vienna? St. Christopher's Hostel is the place for you! We are an international hostel provider with locations across Europe and the UK, namely in Berlin, Amsterdam, Paris, Barcelona, Edinburgh, Amsterdam, and many more. As a business, we also have a bar and restaurant attached, named Belushi's, and our goal above all is to be a place of inclusion, for guests to interract and for friendships to grow!

In pursuit of this, we are opening a role within our reception team for a part-time receptionist, operating on either a 20-hour contract for students, or a 24-hour contract for non-students. The reception role is vital to our success, with tasks including booking guests into the hostel, advising on our offering and services, assisting guests with enquiries and questions, managing our booking systems, ensuring an effective hand over to the day team, and working with the management team on security and safety. In this specific role, you will be operating on our overnight shift, from 23:00 - 07:00, as well as the occasional evening shift, from 15:00-23:00. 

At St. Christopher's Inn, we’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. If you think you’ve got what it takes to become a key part of our team, apply here.

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in Austria
• Have an up to date/active bank account in your own name
• Be able to converse fluently in English
• Currently be based within the 23 districts of Vienna

The Role - Main Responsibilities

• Booking guests into the hostel, advising on our offering and services
• Assisting guests with enquires and questions - everything from do you have a hairdryer, to when is breakfast serviced?
• Managing the St. Christopher's booking system, ensuring all office administration is accurate
• Ensuring an effective hand over to the day team
• Working with the management team on security and safety
• Advising guests on Viennese attractions
• Previous experience in a customer-based role preferred but not essential
• Knowledge in German is considered a major plus as some of our guests come from German speaking countries

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient, and polite, if receiving customer feedback
• Be efficient and organised
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Attentive to personal hygiene and presentation
• Maintain excellent timekeeping and attendance
• Be always professional

Teamwork

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the hostel/hotel is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Perks & Benefits Section: 

Beds and Bars, our parent company, is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you.

Our industry-leading benefits include:

• 50% off food and drinks in all of our bars
• 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
• Industry-recognised training
• Regular incentives and trips away
• Employee of the Month, Quarter and Year awards with cash rewards
• Free mental health support, counselling and care
• Award-winning company development schemes

We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!